Legal

We want to do business in an ethical and friendly manner, and value long term strategic partnerships. Its important in doing what we do that communication is open and honest, and flows both ways between a companies representatives and its clients. Notwithstanding this there is some value in setting specific details of what clients should expect from us and vice versa.

The following documents collectively set our terms of operation.

Standard Terms and Conditions

Our standard terms and conditions outline normal business requirements, liabilities and other small print related to carrying out project work and ongoing support.

Service Level Agreement

We also have a service level agreement which outlines the promises that we can make in terms of Service Levels to our customers, as well as the service levels provided to us by 2degrees our cloud infrastructure provider.

Annual Operating Agreement

Stream has a separate document which is an operational agreement. This is a template that provides a consistent structure to identify specific services delivered per client. This document:

• Sets out detail of the ongoing services being provided.
• Highlights common alternate and extended services.
• Provides emergency contact information.
• Ensurers ongoing continuity.

While addressing necessary legalities, the practical thrust of this document is to ensure Stream's clients clearly understand issues related to their online business. We want transparency plus confidence that our partners are aware of the choices available and the ramifications of each. In turn this leads to conscious choices made off an informed base, so the services delivered align with each business need - as identified by our clients. 

This document is reviewed annually with each client to ensure it remains relevant.

Email us if you want to know more.