Stream News & Views

24 Jul 2020
Continuing Professional Development, why is it so important to your organisation?
15 Jul 2020
Order your towbars online using the new Hayman Reese NZ website
Order your towbars online
23 Jun 2020
Chemfeed rebrand: an opportunity to improve product searching
24 Mar 2020
Covid19 Update - We're open for business
As the COVID-19 situation evolves, Stream Interactive Limited has been monitoring developments across the globe and we are acting in a proactive...
03 Mar 2020
Is voice search a thing to consider in my SEO strategy?
Yes.. you bet it is! With smartphones, smart speakers and digital assistants becoming more prevalent, stats show that voice related searching is...
27 Feb 2020
Is Wordpress the right choice for your organisation or business website?
Wordpress is great... well it is but you can be in danger of taking your eye off the ball while you learn how to set it up and keep it running. What...
22 Nov 2019
Better bounce rates
Bounce rate is typically used as a measurement of a websites overall engagement. A high bounce rate could mean that you're not connecting effectively...
15 Nov 2019
World cup game adds magic to successful 2019 tournament
For New Zealanders the 2019 Rugby World Cup in Japan didn't exactly live up to their expectations with the All Blacks eventually finishing 3rd...
08 Aug 2019
Association membership platform costs, what to look out for?
Looking for a membership management platform can be a daunting task, with a broad variety of providers offering different options in terms of...
06 Aug 2019
Simple and affordable fantasy rugby games for your business
Play a simple 'Pick the Score' fantasy rugby game that your customers, staff and suppliers will love. Make it your own by re-skinning it with your...
01 Aug 2019
Unsolicited Electronic Messages Act 2007
The Unsolicited Electronic Messages Act 2007 prohibits the sending of spam with a New Zealand link (i.e. messages sent to, from, or within New...
15 May 2019
Do your SERPs make sense?
Probably the single most important thing that your website must achieve is being found by a search engine, without that your site and content are...
27 Mar 2019
streamSWEET multi site capability a bonus for associations
How good would it be if you could manage your own conference website using the same CMS tools as your main site, and connect seamlessly to your...
20 Nov 2018
Going for Gold at the Masters Games
Recently Jim Griffiths (co-director and co-owner of Stream Interactive) competed in the 2018 Pan Pacific Masters Games, playing his favourite sport of...
14 Nov 2018
What is an SPF record, and why should we care?
In an ever increasing technical world "spammers" and "phishers" are looking to pretend to be someone the aren't, for all sorts of reasons. As domain...
29 Aug 2018
Membership application is a breeze
We've created a quick 4 step wizard that makes member applications online a whole lot simpler
27 Aug 2018
Trade show POS app saves time & improves customer experience
A customer had a requirement to sell product at a trade show. We created a point of sale system that allowed them to scan a product supermarket style
25 Aug 2018
Dental EXPO 2018
Dental EXPO is an industry expo showcasing current and emerging industry products, services, technologies and trends.
23 Aug 2018
We've partnered with The Performance Team to improve our performance
Our business is ever evolving and a recent chance meeting with a team performance coach gave rise to a new opportunity to refocus on the way we do...
16 Apr 2018
Your online profile - tips to improve safety
Over time people slowly filter out into the internet a vast amount of information about themselves. The recent Cambridge Analytic/Facebook Scandal...

The benefits of an ongoing partnership

28 Apr 2017

Stream Interactive is fortunate to have a many customers who have shown faith, and together we have evolved their business from simple websites to advanced business solutions that drive a position of market strength.

We take a philosophy that business must give a win/win outcome.  We must be in space that by working together we can make 1 + 1 =3.

We want to do business in an ethical and friendly manner, and value long term strategic partnerships. Its important in doing what we do that communication is open and honest, and flows both ways between a companies representatives and its clients. As a result we get to know what is really needed, and can give expert insights that help address opportunities.  Together we challenge the status quo and plan how to gain maximum value.

Benefits of a long term business relationship include:

  1. If business a relationship can be maintained that satisfies the needs of the customer and the supplier there is no down time in re learning another suppliers or customers methods.
  2. Working together builds trust and understanding, which means better solutions are provided.
  3. Trusted relationships with a history of knowledge allows suppliers to take on more non critical tasks for customers, and also provides access to broader networks, allowing effective outsourcing.
  4. Cost and time savings can be achieved as valued relationships often lead to preferential service.

Here are some tips to improving your supplier/customer relationships:

Value the partnership - if you have a shared vision of partnership you can pull together in the right direction to achieve the desired goals.

Be a useful resource. - if your customers come to you looking for answers help them out! The more they value your input the more they will value your input, but always tell the truth - a wise person knows what they don't know, and once you give poor advice or service its hard to recover.

Say what you do - Tell people what, how and why, you do what you do, so they are informed. Be open to change if necessary, but don't try too hard to depart from your core activity to meet an obscure service or product that you cant deliver well.

Do what you say - Its really important the you don't surprise people. Setting exceptions and then meeting them builds trust. This relates to provision of service and product, as well as timing and cost.

Communicate lots. - Updates to clients on helpful information, work progress or unexpected issues are all opportunities to build rapport and build relationships if handled properly. People will often appreciate honesty when genuine unexpected issues arise, and will be even happier of you over deliver on promises.

Take the worry out of it. - What ever you offer if a client has you to do it for them then don't give reason for them to worry about it.

Here's a Stream Case study about repeat business.


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