Stream News

16 Apr 2018
Your online profile - tips to improve safety
Over time people slowly filter out into the internet a vast amount of information about themselves. The recent Cambridge Analytic/Facebook Scandal...
04 Apr 2018
Free website SEO health check
How healthy is your website? Whats the point of having a website if no one can find it? Contact us and we will generate a report for you giving a free...
16 Mar 2018
Google's Mobile-First Index, what is it and why is it so important to your online presence in 2018
Google now turns it's focus to mobile.
26 Oct 2017
Association action stations
We've built a cool new online tool, and we want to share it.
20 Oct 2017
Stream support DPS and Apple Pay for web
Let your customers phone become a wallet with DPS and Apple Pay allows customers to make secure purchases in stores, in apps, and on the web.
26 Sep 2017
Xero integration with streamSWEET
Our fantastic programming team have spent a considerable amount of effort getting streamSWEET to connect with XERO, the world-class accounting...
20 Jul 2017
Key things to look for when choosing Association Management Software
There is a huge amount of choice when looking for Association Management Software. Finding the right one usually requires defining the critical...
28 Apr 2017
The benefits of an ongoing partnership
Its a well known fact that its easier to keep an existing client than gain a new one. More than that, its beneficial for both parties to deal with...
28 Apr 2017
What is responsive design?
"Responsive Design" is a current buzz word that is talked about in the website development world. What is it and why is it important?
24 Apr 2017
Amazon are coming!
Online retail juggernaut Amazon steps closer to New Zealand, setting up warehouses in Australia.
16 Apr 2017
Stream boosted with new talent
Several new team members are already adding value to our vastly experienced team.

The benefits of an ongoing partnership

28 Apr 2017

Stream Interactive is fortunate to have a many customers who have shown faith, and together we have evolved their business from simple websites to advanced business solutions that drive a position of market strength.

We take a philosophy that business must give a win/win outcome.  We must be in space that by working together we can make 1 + 1 =3.

We want to do business in an ethical and friendly manner, and value long term strategic partnerships. Its important in doing what we do that communication is open and honest, and flows both ways between a companies representatives and its clients. As a result we get to know what is really needed, and can give expert insights that help address opportunities.  Together we challenge the status quo and plan how to gain maximum value.

Benefits of a long term business relationship include:

  1. If business a relationship can be maintained that satisfies the needs of the customer and the supplier there is no down time in re learning another suppliers or customers methods.
  2. Working together builds trust and understanding, which means better solutions are provided.
  3. Trusted relationships with a history of knowledge allows suppliers to take on more non critical tasks for customers, and also provides access to broader networks, allowing effective outsourcing.
  4. Cost and time savings can be achieved as valued relationships often lead to preferential service.

Here are some tips to improving your supplier/customer relationships:

Value the partnership - if you have a shared vision of partnership you can pull together in the right direction to achieve the desired goals.

Be a useful resource. - if your customers come to you looking for answers help them out! The more they value your input the more they will value your input, but always tell the truth - a wise person knows what they don't know, and once you give poor advice or service its hard to recover.

Say what you do - Tell people what, how and why, you do what you do, so they are informed. Be open to change if necessary, but don't try too hard to depart from your core activity to meet an obscure service or product that you cant deliver well.

Do what you say - Its really important the you don't surprise people. Setting exceptions and then meeting them builds trust. This relates to provision of service and product, as well as timing and cost.

Communicate lots. - Updates to clients on helpful information, work progress or unexpected issues are all opportunities to build rapport and build relationships if handled properly. People will often appreciate honesty when genuine unexpected issues arise, and will be even happier of you over deliver on promises.

Take the worry out of it. - What ever you offer if a client has you to do it for them then don't give reason for them to worry about it.

Here's a Stream Case study about repeat business.


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